Can't find the answer to your question below? Reach out to our friendly Customer Care team at help@organicthesis.com


Organic Thesis accepts major credit and debit cards, including Visa, MasterCard, American Express, and Maestro. We also offer payment through PayPal , Apple and Google Pay and Klarna. We also offer SEPA bank transfer services in the EU.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your sensitive information. Your payment details are encrypted and stored securely.

We provide this through our partners, GLS, to some European countries. A full list will be available on checkout.

My order

If your payment is declined, please double-check your payment information, ensure that your billing address matches, and try again. If the issue persists, contact your payment provider or our customer support team for further assistance.

We occasionally offer discounts and promotions. Be sure to subscribe to our newsletter for 20% off your first order, or follow us on social media to stay updated on our latest offers.

Ensure that you have entered the discount code correctly, and check if it is still valid. Some discount codes may have specific conditions or restrictions. Contact our customer support team if you encounter issues.

You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions sent to your email to reset your password.

Contact our customer support team as soon as possible to request changes to your order. Once an order is processed and shipped, changes may not be possible.

Order confirmations are usually sent immediately after your purchase. Check your email's spam folder, and if you still haven't received it, contact our customer support team

You can track your order by logging into your account and accessing the order tracking information provided. We also send shipping confirmation emails with tracking details.

If your order is not as expected or arrives damaged, please contact our customer support team, and we will assist you in resolving the issue.

Yes, we accept returns within 60 days of receiving your order. Please refer to our Returns and Exchanges policy for detailed instructions.

Shipping & Delivery

Organic Thesis currently ships to most countries in Europe and the UK. You can check if we ship to your location during the checkout process or checkout our shipping polices page here.

We offer various shipping options and costs, including standard and expedited shipping. Shipping costs may vary depending on your location and the chosen shipping method. You can find detailed information during the checkout process or checkout our shipping polices page here.

If you order before 1pm Monday - Friday, it should be dispatched the same day. If you order after this time, it will dispatched the following working day. If there's ever a delay, a member of our team will be in touch.

Shipping times may vary depending on your location and the shipping method you select. Typically, orders are processed within 1-2 business days, and shipping times range from 3 to 10 business days. You can find detailed information during the checkout process or checkout our shipping polices page here.

Yes, Organic Thesis offers international shipping. However, please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. Contact us at info@organicthesis.com more more information.

In the rare event of a delay or a lost order, please reach out to our customer support team. We will work to resolve the issue and ensure your order reaches you as soon as possible.

To edit your details, please contact us at help@organicthesis.com within one hour of placing your order. Unfortunately we're unable to make amends to your order once it’s been processed.

Returns and Exchanges

Organic Thesis has a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 60 days of receiving it for a full refund or exchange. Please review our detailed return policy for specific instructions.

To initiate a return or exchange, please contact our customer support team or visit our Returns page for step-by-step instructions. We'll guide you through the process.

Organic Thesis location

Absolutely this is where we live, and as an EU member state you will have no issues ordering products from Hungary. If you are unsure, check out this video.

We formulate and manufacture all our products in house, here in Budapest. We do this to retain complete control of the process, and to adhere to the strictest GMP quality standards.

We are headquartered in Budapest, Hungary, and also have a subsidiary in the UK.


Yes, all Organic Thesis products are cruelty-free and vegan. We do not test on animals and use only plant-based ingredients in our formulations.

Many of our products are formulated with sensitive skin in mind. However, we recommend checking the product descriptions for specific information about suitability for sensitive skin or consulting with our skincare experts.

Please refer to individual product pages for specific certifications.

Yes, our products are proudly made in the Hungary, known for its rich spa and skincare heritage. We source high-quality ingredients to create effective skincare formulations.

While we may offer samples or travel-sized products as promotions from time to time, we do not typically send out free samples. You can explore our product range on our website to make informed choices.

Yes, our products have a shelf life, and you can find the expiration date on the product packaging. We recommend using the product within the specified period for optimal results.

We support recycling efforts. Please check the recycling instructions on our packaging, which usually indicates whether it's recyclable or contact your local recycling facility for guidance.

All products are checked for safety however, if you are pregnant and have any concerns, please contact us for further advice

Influencers, Collabs, and PR

Click here to sign up on our collaborators page.

Contact Aleksandra directly at this email.

For all PR enquiries, please contact Joseph here.

Rewards and referrals scheme

Yes we do, it's called 'Nature's points' and can be accessed by clicking on the claim rewards floating button in the bottom left corner of the screen.

Customer Support

You can reach our customer support team through our Contact Us page or by sending an email to help@organicthesis.com. We're here to assist you with any questions or concerns.

Our customer support team is available 24/7. We aim to respond to inquiries promptly within 12 hours.