Free, fast shipping on orders over €35.
Want to hear more about our products or check in about your order?
Email us at info@organicthesis.com for all general and business queries and product advice.
For all order related queries, email us at help@organicthesis.com
We always aim to get back to you as soon as possible and are here 05:00am - 19:00pm (CET) Monday - Saturday. Outside of these times it may take up to 48hrs to respond to your enquiry.
Press Enquiries:
For all PR enquiries, please contact Joseph here.
What payment methods do you accept?
Organic Thesis accepts major credit and debit cards, including Visa, MasterCard, American Express, and Maestro. We also offer payment through PayPal , Apple and Google Pay and Klarna. We also offer SEPA bank transfer services in the EU.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your sensitive information. Your payment details are encrypted and stored securely.
Do you accept Cash On Delivery (COD)?
We provide this through our partners, GLS, to some European countries. A full list will be available on checkout.
What do I do if my payment is declined?
If your payment is declined, please double-check your payment information, ensure that your billing address matches, and try again. If the issue persists, contact your payment provider or our customer support team for further assistance.
Do you have any discounts or a promo-code I can use for my order?
We occasionally offer discounts and promotions. Be sure to subscribe to our newsletter for 20% off your first order, or follow us on social media to stay updated on our latest offers.
Why isn't my discount code applying?
Ensure that you have entered the discount code correctly, and check if it is still valid. Some discount codes may have specific conditions or restrictions. Contact our customer support team if you encounter issues.
I’m having trouble logging into my account – how can I reset my password?
You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions sent to your email to reset your password.
I’d like to make some changes to my order – is it too late?
Contact our customer support team as soon as possible to request changes to your order. Once an order is processed and shipped, changes may not be possible.
I haven't received my order confirmation yet?
Order confirmations are usually sent immediately after your purchase. Check your email's spam folder, and if you still haven't received it, contact our customer support team
How can I track my order?
You can track your order by logging into your account and accessing the order tracking information provided. We also send shipping confirmation emails with tracking details.
My order isn't as expected.
If your order is not as expected or arrives damaged, please contact our customer support team, and we will assist you in resolving the issue.
Do you accept returns?
Yes, we accept returns within 60 days of receiving your order. Please refer to our Returns and Exchanges policy for detailed instructions.
Where do you ship to?
Organic Thesis currently ships to most countries in Europe and the UK. You can check if we ship to your location during the checkout process or checkout our shipping polices page here.
What are the shipping options and costs?
We offer various shipping options and costs, including standard and expedited shipping. Shipping costs may vary depending on your location and the chosen shipping method. You can find detailed information during the checkout process or checkout our shipping polices page here.
How long will my order take to dispatch?
If you order before 1pm Monday - Friday, it should be dispatched the same day. If you order after this time, it will dispatched the following working day. If there's ever a delay, a member of our team will be in touch.
How long will it take to receive my order?
Shipping times may vary depending on your location and the shipping method you select. Typically, orders are processed within 1-2 business days, and shipping times range from 3 to 10 business days. You can find detailed information during the checkout process or checkout our shipping polices page here.
Do you offer international shipping?
Yes, Organic Thesis offers international shipping. However, please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. Contact us at info@organicthesis.com more more information.
What do I do if my order is delayed or lost in transit?
In the rare event of a delay or a lost order, please reach out to our customer support team. We will work to resolve the issue and ensure your order reaches you as soon as possible.
Can I edit my shipping address?
To edit your details, please contact us at help@organicthesis.com within one hour of placing your order. Unfortunately we're unable to make amends to your order once it’s been processed.
What is your return policy?
Organic Thesis has a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 60 days of receiving it for a full refund or exchange. Please review our detailed return policy for specific instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team or visit our Returns page for step-by-step instructions. We'll guide you through the process.
I see you are based in Hungary. Is it safe to order from there?
Absolutely this is where we live, and as an EU member state you will have no issues ordering products from Hungary. If you are unsure, check out this video.
Where do you formulate and manufacture?
We formulate and manufacture all our products in house, here in Budapest. We do this to retain complete control of the process, and to adhere to the strictest GMP quality standards.
Where is your Organic Thesis based?
We are headquartered in Budapest, Hungary, and also have a subsidiary in the UK.
Are Organic Thesis products cruelty-free and vegan?
Yes, all Organic Thesis products are cruelty-free and vegan. We do not test on animals and use only plant-based ingredients in our formulations.
Are Organic Thesis products suitable for sensitive skin?
Many of our products are formulated with sensitive skin in mind. However, we recommend checking the product descriptions for specific information about suitability for sensitive skin or consulting with our skincare experts.
What certifications do Organic Thesis products hold?
Please refer to individual product pages for specific certifications.
Are your products made in the Hungary?
Yes, our products are proudly made in the Hungary, known for its rich spa and skincare heritage. We source high-quality ingredients to create effective skincare formulations.
I’d like to try Organic Thesis products, do you send out samples?
While we may offer samples or travel-sized products as promotions from time to time, we do not typically send out free samples. You can explore our product range on our website to make informed choices.
Do your products have an expiry date?
Yes, our products have a shelf life, and you can find the expiration date on the product packaging. We recommend using the product within the specified period for optimal results.
I’m conscious about doing my bit for the environment – how can I recycle my empty packaging?
We support recycling efforts. Please check the recycling instructions on our packaging, which usually indicates whether it's recyclable or contact your local recycling facility for guidance.
Are Organic Thesis products safe to use during pregnancy?
All products are checked for safety however, if you are pregnant and have any concerns, please contact us for further advice
I'm interested in collaborating, who do I contact?
Click here to sign up on our collaborators page.
I'm an influencer, who should I contact?
Contact Aleksandra directly at this email.
I have a Press enquiry
For all PR enquiries, please contact Joseph here.
Do you have a scheme I can join?
Yes we do, it's called 'Nature's points' and can be accessed by clicking on the claim rewards floating button in the bottom left corner of the screen.
How can I contact the Organic Thesis customer support team?
You can reach our customer support team through our Contact Us page or by sending an email to help@organicthesis.com. We're here to assist you with any questions or concerns.
What are the customer support hours at Organic Thesis?
Our customer support team is available 24/7. We aim to respond to inquiries promptly within 12 hours.